Rubén Weinsteiner
By RENEE DIRESTA and TRISTAN HARRIS
Google,
Facebook and Twitter took a beating on Wednesday testifying in front of
the Senate and House Intelligence Committees about their role enabling
Russia’s interference in the 2016 election. “You bear this
responsibility,” California’s Senator Dianne Feinstein lectured the
three company lawyers in one heated exchange. “You’ve created these
platforms. And now they are being misused. And you have to be the ones
to do something about it. Or we will.”
The companies deserved
the harsh treatment. As a social media disinformation researcher with
Data for Democracy and a former Google design ethicist, respectively, we
think technology platforms have a responsibility to shield their users
from manipulation and propaganda. So far, they have done a terrible job
doing that. Even worse, they have repeatedly covered up how much
propaganda actually infiltrates their platforms.
Today,
what we know about how disinformation spreads through social networks is
due to the hard work of outside experts—researchers, journalists and
think tanks—and no thanks to the tech companies themselves. In 2015,
researchers were writing about ISIS bots spreading jihadi propaganda on
Twitter, and posting recruiting videos on YouTube. Technology companies
took the most egregious content seriously, but initially did little
to disrupt the terrorist network. This year, once again, outsiders have
taken the lead in exposing how the Internet Research Agency, a Russian
company that conducts information operations on behalf of the Kremlin,
purchased and disseminated propaganda meant to exploit American societal
divisions during the election. But the official responses from the
platforms have come from the same playbook: They deny, they diminish and
they attempt to discredit the research.
Rubén Weinsteiner
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